Dec 30, 2007

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JSC “Almaty International Airport” is guaranteed quality!

December 30, 2007

In September 20, 2007 JSC “Almaty International Airport” was the first airport among airports located in Post Soviet area and Kazakhstan which certified its quality management system corresponding to International Standard ISO 9001: 2000. In that way, the airport has taken responsibility to aim at satisfaction of demands and expectation of the customers to the maximum.

For more than a year our company was working on development and implementation of quality management system, internal control and conformity assessment of developed system to meet the requirements of international standards.

All sub-units of Almaty airport were involved in the work. More than 80 documents were developed and edited. The system covers almost all kind of airport activity. This is a whole complex of measures (including a feedback from passengers, airlines representatives and cargo customers) allowing effectively and in proper time to make necessary corrections to process of production without breaking balance between quality and safety. Our motto: “Continuous improvement is a key for success”.

After appreciation of several alternative proposals, the authorities of JSC “Almaty International Airport” applied to TUF NORD German Certification Body to conduct a certification audit. During the process of this audit, TUF NORD estimated conformity assessment of quality management in 25 sub-units of the airport by the method of document analysis, survey and observation. According to the result of the audit conducted the head of audit group declared that the quality management system of JSC “Almaty International Airport” met to the requirement of international standards and it could receive a certification – document, confirming a decision of the third party that our organization was able to provide ground handling for airlines, passengers and cargo customers. It was the certificate presented on New Year’s Eve. Mrs. A. A. Gordeev, the first Vice-President of JSC “Almaty International Airport” congratulated the airport team warmly and noted that the good beginning to a systems and comprehensive approach for all interior processes of the company had been started which had to develop and to improve actively. All the world states accept the certificate issued by TUF NORD it is valid for 3 years with the right to conduct an annual inspection audit. The purpose of the inspection audit is to determine whether the quality management system of the organization will be able to keep status of certified system, namely to confirm, that the system is kept in the working condition and is always improved. The presence of the management quality system and its continuous improvement is the best guarantor of quality for customers.